Terms & Conditions

TERMS & CONDITIONS OF THE HANDYMAN (PVT.) LIMITED SERVICE

By engaging, or instructing, or using the services of The Handyman (Private) Limited, you accept that you have read and understood the following Terms & Conditions and consent to be bound by their content. These Terms & Conditions are also available at our head office.


1 Definitions
1.1 In these terms and conditions (which are referred to in this document as “these terms”),
“Customer” means the customer (commercial and/or residential) for whom the Works are to be carried out by The Handyman. These can be Members or Non-Members.
“The Handyman” means The Handyman Private Limited (the Company).
“Contract” means the agreement between the Customer and The Handyman to carry out the Works of which these terms form a part and the Agreement.
“Works” means the works or jobs described in The Handyman’s estimate or Quotation and/or as referred to in The Handyman’s Work Detail Sheet or any other document or email issued by The Handyman, as may be varied by agreement in writing between the parties.
"Handyman", "Handymen" or "Technician" shall mean the individual/s carrying out the service on site.
"Free Visits", means the number of times our technicians will visit the member client's property in any given month to conduct Maintenance & Repair Works. The number of Free Visits will vary according to the membership held by the client. Each Free Visit will be conducted by one technician. If two technicians are required, that will be considered as 2 visits. Similarly if three technicians are required that will be considered as 3 visits and so on. Additionally each visit per technician will be a maximum of 3 hours. If more than 3 hours are spent by any technician, it will be considered as a second visit and after each subsequent 3 hours are used, this will be considered as an additional visit and so on.
"Maintenance & Repair Works", "M & R Works", and "M & R Visits", shall refer to the works done by our technicians for our member clients. The scope of Maintenance and Repair works is described in section 4.2 below.
For the purposes of these terms,
“in writing”, by email and any other document which is set out in a hand held device and any signature on a hand held screen shall be treated as in writing. In these terms words importing the masculine gender also include the neuter and the feminine gender and words importing the singular number include also the plural number, where the context so requires.

2 General
2.1 The Customer will be treated as a Member Customer or Non-Member Customer, according to The Handyman’s reasonable discretion.
2.2 All estimates and Quotations given by The Handyman, all orders and instructions given by the Customer, and all work authorisations, are governed by these terms. They supersede any other terms appearing elsewhere and override and exclude any other terms stipulated or incorporated or referred to by the Customer, whether in the order or instructions or in any negotiations or in any course of dealing established between The Handyman and the Customer, except where these terms are a schedule to a signed Agreement between the Customer and The Handyman, in which event these terms apply only to the extent not inconsistent with that Agreement.
2.3 The Customer acknowledges that The Handyman has not made any representations (other than any expressly stated in the Contract and/or in The Handyman’s estimate or Quotation), which have induced it to enter into the Contract, and the Contract shall constitute the entire understanding between the Customer and The Handyman for the performance of the Works (and detailed in paragraph 4 below).
2.4 No modification to the Contract shall be effective unless made by an express written agreement or email exchange between the parties. The signing on behalf of The Handyman of any documentation of the Customer shall not imply any modification of the contract.
2.5 Nothing in this Contract is intended to confer on any person any right to enforce any term which that person would not have.

3 Estimates & Quotations
3.1 Any estimate which may be given either verbally or in writing by The Handyman is subject to withdrawal by The Handyman at any time before receipt of an unqualified acceptance from the Customer and shall be deemed to be withdrawn unless so accepted within fourteen (14) days from its date.
3.2 Unless otherwise specified by The Handyman in the relevant estimate, an estimate is not a firm or fixed price quotation. It is an estimate of the likely minimum cost of the Works, based on the information made available to The Handyman. The Handyman’s final price will be calculated on the basis specified in the estimate, if any, or if none, in accordance with The Handyman’s Schedule of Rates applicable at the time the Works are carried out and may be increased above (but not reduced below) the specified price. Furthermore, The Handyman reserves the right to increase the price before carrying out the Works by an amount equivalent to any increase to The Handyman in the cost of relevant materials, labour, equipment hire or transport since the date upon which The Handyman’s estimate, written, emailed or oral, was given, save that if this would increase the estimated price by more than 10%, the Customer may cancel the Contract provided it does so before the Works are begun, any relevant materials are ordered or any relevant equipment is hired.
3.3 The Handyman reserves the right to charge a fee for the collection of materials from its suppliers except with respect to work for which there is an estimate. If the collection occurs whilst The Handyman is on site, the time taken will be treated as an addition to the Work and charged at the relevant rate. Materials will be supplied at cost plus The Handyman normal mark-up to cover handling, stock maintenance etc.
3.5 Unless otherwise specified by The Handyman where the Customer is provided with a fixed price Quotation by The Handyman that fixed price shall be valid and open for acceptance within fourteen (14) days unless a longer time is specified on the face of the Quotation and, if not so accepted within the designated period shall be deemed withdrawn.
3.6 Before the commencement of work, The Handyman reserves the right to require the Customer to pay an initial payment of 20% (or such greater sum if so required) against the full Quotation Value on all quoted Works above Rs. 10,000.

4 Works / Jobs
4.1 All descriptions, illustrations etc. contained in any catalogues, price lists or advertisements, or otherwise communicated to the Customer, are intended merely to present a general idea of the Works and nothing contained in any of them shall form a part of the Contract.
4.2 For membership holding clients only: The Company will be give a number of free visits each month (will vary according to the membership type) in which our technicians will carry out Maintenance & Repair Works. Parts and materials are not included under this. The Maintenance & Repair works cover the following ONLY:
Electrical - Checking and replacement of bulbs, circuit breakers, dimmers, door bells, fan capacitors, light plugs, light chokes & starters, pin plugs & tops, power plugs, push buttons, single pole breakers, and cable joint (phone, cctv, lan, tv etc) connections; We will further cover the inspection of wiring, UPS systems including checking of their water levels, terminal carbon build up, and check batteries & fuses; Repair of UPS and other appliances is not covered. New Electrical work related to construction & remodeling not included. Parts and materials not included.
Plumbing - Checking, repairing (only where possible and economical) and replacement of: Muslim showers, flush buttons / levers, pipe & tap leaks (small leaks only), sink spindles, and tank float balls. We will also clear air locks, drain clogs/blockages (small drains only) and cover water geyser maintenance. New Plumbing work related to construction & remodeling not included. Parts and materials not included.
HVAC - Checking and inspecting of air conditioner capacitors, compressors, fan motors, gas pressures, internal wiring and relays. We will cover replacement of capacitors, relays and evaporator fan motors. We will further service (clean) air conditioners under the Free Visits. Normal split, reversible and window air conditioners will be covered under this. For water based radiators (heating) we will provide seasonal service that consists of water flushing in order to clear air locks and dirt, and burner cleaning to increase heating. Geysers will be covered under plumbing services. Welding, pipe leakages, replacement of compressors, and AC refrigerator/gas is not covered under Free Visits and will be charged on discounted rates. Commercial and industrial chillers and heating & cooling systems are not covered under this. New HVAC work related to construction, remodeling, & new installations not included. Parts and materials not included.
Generators - Checking and inspecting of Generators, their batteries, water levels, spark plugs, and wiring. We will also replace air filters and change oil. Only up to one 10KVA generator will be covered under this. Parts, oil, and filter change etc not included. Mechanical and overhaul work excluded.
Non-Maintenance Work - Any work that does not fall under the scope of Maintenance & Repair will be considered as new or non-maintenance work. This will be charged at the prevailing rack rates minus the respective discounts (according to what membership the client holds).

5 Pricing
5.1 The Handyman Schedule of Rates is available on www.thehandyman.com.pk and at The Handyman’s premises during normal business hours. The Schedule of Rates specifies per job rates which are exclusive of the fixed charges and cost of parts. A fixed charge of Rs. 200 will be added to the total ordered amount as ‘Visiting Fee’ (for orders between 9AM to 6PM) and of Rs. 500 as ‘Late Night Visiting Fee’ (for orders between 8pm and 1AM). There fixed fees must be paid upon our Technician’s arrival and are not refundable.
5.2 The price payable by the Customer is calculated as specified above and shall be stated on the Invoice/Job Sheet or where no price is stated our current standard price for the services provided. The charge shall consist of the visiting fee, cost of materials supplied by the Company and the per job price (including reasonable time spent obtaining unstocked parts and materials as stated in 3.3 above) charged in accordance with the Company’s current Schedule of Rates.
5.3 The Company offers different membership packages for Residential and Corporate Clients.
For Residential clients there are four packages namely: Basic (Rs. 600), Deluxe (Rs. 950), Premium (Rs. 2,000) and Elite (Rs 4,000).
Whereas for Corporate clients the packages are: Bronze (Rs. 10,000), Silver (Rs. 25,000), Gold (Rs. 50,000) and Platinum (Rs. 100,000).
These membership prices are billed monthly and may change from time to time. Parts are not included in these prices.
5.4 If the M & R (or Free Visits) have been exhausted, and for new & non-maintenance work, the client will be billed at discounted rates according to which membership they hold. The client may otherwise purchase additional Free Visits at an additional cost.
5.5 Unless otherwise stated, the price and all estimates and Quotations provided by The Handyman are shown exclusive of any tax at the prevailing rate which will be payable in addition where properly chargeable.

6 Payment
6.1 One-off / Non-Member Customers: Payment by the Customer is due on the completion of the Order / Works. Payment must be made on such completion. Payment can be made by cash, or cheque.
6.2 Member Customers: The Handyman will seek to submit invoices to Customers within 2 days of completion of the Works and subject to paragraph 8 below, payment must be made by the Customer within 5 days after the date of issue of the invoice. The monthly membership fees must be paid by the 10th of each month otherwise a surcharge of 0.5% per day (of the outstanding fee) will apply.
6.3 Where the Customer is represented by a third party (such as a managing agent, contractor or other representative), in the event of non-payment by the Customer, the third party will be responsible for payment unless The Handyman has agreed otherwise in writing.
6.4 The Handyman shall not be required to issue or deliver any certificates, guarantees or other similar documents regarding the Works until payment has been made in full.

7 Dates
7.1 Dates specified for the commencement and completion of the Works are estimates only. The Handyman shall use all reasonable endeavours to ensure that it will attend on the date and time agreed. However, it accepts no liability in respect of non-attendance or late attendance on site or for the late delivery of materials. Time shall not be of the essence of the Contract except as provided for in paragraph 16 below.

8 Inspection of Works / Jobs
8.1 The Customer shall inspect the Works as far as it is reasonably possible to do so immediately upon their completion (though failure to countersign the relevant Works Detail Sheet shall not imply rejection of the Works) and if it considers that the Works or any part thereof are not in accordance with the Contract, it shall immediately on the date of inspection give detailed notice in writing thereof. In the absence of any such notice, the Works shall be conclusively presumed to be complete and free from any defect, which would be apparent on reasonable examination.

9 Indemnity
The Customer shall indemnify The Handyman against all actions, suits, claims, demands, losses, charges, costs and expenses which The Handyman may suffer or incur in connection with a claim by any third party resulting from a breach of the Customers obligations, undertakings, representations and warranties in connection with this Contract.

10 Whole Agreement and Exclusion of Liability
10.1 These terms set out The Handyman’s entire liability in respect of the Works and The Handyman’s liability under them shall be in lieu and to the exclusion of all other warranties, conditions, terms and liabilities, expressed or implied, in respect of the Works and the quality thereof.

11 Limitation of Liability and the Liability of The Handyman Private Limited
The Handyman’s liability shall be limited to:
11.1 the repair or making good of any defect pursuant to its undertaking in paragraph 13 below and subject always to paragraph 8 above.
11.2 the reasonable costs of repair or reinstatement of any damage to the Customers property if such damage results from The Handyman’s negligence or that of its employees, agents, franchisees, or sub- contractors and the Customer incurs such costs.
11.3 the Company shall not be responsible for the theft of or the loss of an expensive item/s from the client’s premises such as jewelry, mobile phones etc. Please remove all expensive items from the room/area where the work is to be done. Please further ensure all the work at your premises is being done under your (or someone nominated by you) supervision.

12 Access & Supervision at property
12.1 The Customer shall provide clear access to his/her property to enable The Handyman to undertake the Works and will make all necessary arrangements with the proper persons or authorities for any traffic controls and signals or other permits or permissions required in connection with the carrying out of the Works. The Customer will at all times provide a safe working environment for The Handyman and its employees, agents, franchisees and sub-contractors for the purposes of carrying out the works. The Customer will also ensure that he/she (or a nominated third person) are present to supervise the handyman / technician at all times. Where applicable to drainage works, the Customer will provide, if possible a plan showing drain layouts. The Customer must obtain any permission for The Handyman to proceed over property belonging to third parties. The Customer shall indemnify The Handyman against all claims of whatsoever nature made by third parties arising out of the presence of The Handyman its employees, agents, franchisees or sub-contractors on the Customer’s property save where such claim results directly from negligence on The Handyman’s part. The Customers shall be liable to The Handyman for all loss of damage whether direct, indirect or consequential which is suffered by The Handyman as a result of failure or delay by the Customer in performing the obligations referred to above.

13 Defects & Satisfaction Guaranteed
13.1 Subject to paragraph 8 above and the exclusions listed below, The Handyman undertakes to repair or make good any defect in completed work which appears within 48 hours of completion of the same to the extent that such defect arises from a breach of The Handyman’s obligations under the Contract and provided that details of the defect are notified by the Customer to The Handyman in writing with such period that The Handyman and its insurers are given the opportunity of inspecting the work and the alleged defect. This undertaking shall only apply to work carried out and completed and invoiced by The Handyman and which is paid for by the Customer by the due date for payment ascertained in accordance with paragraph 6 above. If The Handyman returns to the site at the Customers request to review a claim under this undertaking and it transpires that the defect had not arisen as a result of a breach on the part of The Handyman, The Handyman reserves the right not to carry out any work under this paragraph 13 where the Customer cannot evidence that the work originally carried out and completed by The Handyman or where payment has not been made in full for such work. Exclusions are:
- Parts and materials will be provided only with the benefit of the manufacturer’s / supplier’s guarantee and are not guaranteed by The Handyman
- Systems or structures not installed by The Handyman
- Any recall arising from circumstances or factors known to the Customer but not notified or disclosed to The Handyman prior to the work having been undertaken
- Defects resulting from misuse, willful act, or faulty workmanship by the Customer or anyone working for or under the direction of the Customer (other than The Handyman)
- Structural defects encompassing but not limited to subsidence and its resultant effect
- Damage to drainage systems caused by root penetration or any other outside force
- Any work to repair an existing lock, or to fit any lock not supplied by The Handyman
- Any work outsourced by The Handyman to a third-party provider
- Satisfaction Guaranteed promise will only apply to those orders that are below the value of Rs. 5,000 and will be limited to removing defect/s only.

14 Customer’s Liability
14.1 The Customer shall be liable for:
- Any loss, damage or injury, whether direct or indirect or consequential, resulting from failure or delay in the performance of the Customer’s obligations under these terms
- Providing all necessary power and a clean water supply for The Handyman’s use in the execution of the contracted works
- The safety of both plant and machinery belonging to or hired in by The Handyman or its employees, agents, franchisees and sub-contractors and shall indemnify The Handyman against it’s loss, theft or damage.
14.2 The Customer must let The Handyman know of any dangerous gases, liquids or other materials or of anything which the Customer believes may present a hazard or danger to any person who is due to carry out the Works before such work is started.
14.3 The Customer must provide The Handyman with all necessary details in respect of any relevant requirements specified by the Factory Inspectors or similar regulatory authorities.

15 Cancellations
15.1 If the Customer cancels the contract without The Handyman’s consent other than pursuant to paragraph 3.2 above, the Customer shall indemnify The Handyman against all loss, damage, claims or other actions arising out of such cancellation unless otherwise agreed in writing, and for the avoidance of doubt any such cancellation is without prejudice to The Handyman’s right to payment in accordance with paragraph 6 above.
15.2 If the Customer wishes to cancel an appointment or The Handyman is unable to gain access to the Customers premises to carry out the Works the Customer will be liable to pay a minimum amount equivalent to the Visiting Fee. This shall apply irrespective of the Works having been booked by the Customer or by someone acting on the Customers behalf e.g. tenant.
15.3 If the Customer cancels the Works to be undertaken pursuant to an estimate accepted by the Customer, subject to paragraph 3.2 above or pursuant to a Quotation subject to paragraph 3a above the Customer will be liable for a cancellation charge of 5% of the estimate price if the cancellation is made less than 14 days prior to the specified commencement date for the Works, 10% of the estimate price if the cancellation is made less than 7 days prior to the said specified commencement date and 20% of the estimate price if the cancellation is made less than 2 days prior to the said specified commencement date.

16 Force Majeure
16.1 The Handyman will use all reasonable endeavours to carry out the Works on the agreed dates but shall not be under any liability to the Customer if it should be either impossible or impracticable to carry out the Works on the agreed dates or at all, by reason of strike, lock out, industrial dispute, protests, storms, terrorism, act of god or any other event or occurrence beyond The Handyman’s control.

17 Cleaning & Removal of Waste Materials
17.1 Unless agreed in writing between the parties, the Customer will be responsible for the cleaning and removal from site of all waste materials resulting from the Works.

18 Waiver, Variation etc
18.1 No waiver by The Handyman of any breach by the Customer shall operate as a waiver of any preceding or subsequent breach by the Customer. No variation shall be effective against The Handyman unless sanctioned in writing by The Handyman. No forbearance or delay on The Handyman’s part shall prejudice The Handyman’s rights and remedies under this contract.

19 Dispute Resolution
19.1 Any dispute or difference arising out of or in connection with this contract, or breach thereof, shall be determined by the appointment of a single arbitrator to be agreed amongst the parties. The place of arbitration shall be Islamabad, and the law of the Islamic Republic of Pakistan shall apply.

20 Miscellaneous
20.1 If any provision set out in these Terms and Conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions shall not be effected.
20.2 These Terms and Conditions shall be governed and construed in accordance with the laws of the Islamic Republic of Pakistan.

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CONTACT

  • Address: Second floor, 4A Utility Plaza, F-8 Markaz, Islamabad, Pakistan
  • Email: info@thehandyman.com.pk
  • Website: www.thehandyman.com.pk
  • Tel: 0800-42639, 051-285-0233
    We are open 9AM to 6PM
    Monday to Sunday (7 Days a Week)

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